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How do I repackage my Eufy S1 Pro for return?
How do I repackage my Eufy S1 Pro for return?
Updated over a week ago

To ensure a safe and damage-free return of your Eufy S1 Pro, it's essential to properly empty all water tanks and remove the roller mop before shipping. Follow the detailed steps below to prepare your device for return.

Water Tanks to Be Emptied:

  1. Robot - Dirty Water Reservoir

  2. Robot - Clean Water Tank

  3. Base Station - Clean Water Tank

  4. Base Station - Dirty Water Tank

Step-by-Step Instructions:

1. Emptying the Robot’s Dirty Water Reservoir

  • Press the release button to detach the dirty water reservoir from the robot.​

  • Carefully pour out all the water.​

  • Wipe the interior with a dry cloth to remove any residual moisture.​

2. Emptying the Robot’s Clean Water Tank

  • Ensure the robot is properly docked on the base station.​

  • Remove the base station’s clean water tank by lifting it upwards.​

  • On the base station's LCD screen, press and hold both the "Mode Switch" and "Start" buttons simultaneously for 3 seconds.​

  • The robot will initiate the process to empty its internal clean water tank. Note: There will be no audible prompt during this operation.​

3. Emptying the Base Station’s Clean Water Tank

  • Lift the clean water tank from the base station.​

  • Pour out all the water and use a dry cloth to remove any remaining moisture.​

4. Emptying the Base Station’s Dirty Water Tank

  • Remove the dirty water tank by lifting it from the base station.​

  • Dispose of the dirty water appropriately.​

  • Dry the tank thoroughly with a clean cloth.​

Final Step: Removing the Roller Mop

  • Once all water tanks are emptied and dried:​

    • Press the release tabs on either side of the roller mop to detach it from the robot.​

    • Remove the roller mop and ensure it's dry before packing.​

By meticulously following these steps, you help ensure that your Eufy S1 Pro is prepared safely for return, minimizing the risk of water leakage or damage during transit.

For visual guidance on these procedures, please refer to the Eufy S1 Pro User Guide, which includes detailed diagrams and images to assist you further.

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