You can cancel your Fragile subscription at any time through the customer portal. Here’s how the process works:
🔁 How to Cancel
Log in at customers.fragile.co/portal/login.
On the Home page, select the subscription you want to cancel.
Click "Cancel Subscription" and follow the prompts.
Choose your cancellation reason and confirm.
📦 Return Required
After confirming your cancellation, you'll see a "Download return label" button in your portal. Return of the product is required to complete cancellation.
⚠️ Your subscription stays active—and billing may continue—until the item is returned and processed. Be sure to send the device back promptly to avoid additional charges.
Once your return is received and checked in, your subscription will be officially closed.