Fragile

Complete FAQ

What is SOLIX Elevate+ and how does it work?

What’s included with the SOLIX Elevate+ program?

What geographic regions are eligible for the subscription program?

What is Fragile?

What if I change my mind right after signing up?

Why was my order declined?

Why am I asked for my ID?

Will the review process impact my credit?

Getting Started

How will my order be delivered?

Should I keep the box?

Am I paying for my subscription before I receive the product?

I placed my order; when will I receive a tracking number?

Is the delivery date guaranteed?

What if I haven’t received my package even though tracking shows it was delivered?

Delivery

How do I set up and use the SOLIX Portable Power Station?

What if there’s an issue with my Portable Power Station? Is there a warranty?

What happens if my item is lost, stolen, or destroyed?

Using the Portable Power Station

How does payment work? Can I change my payment method?

What happens if I miss a payment?

Are there any hidden fees?

How is SOLIX Elevate+ different from financing or a rent-to-own program?

Can I buy my product after being a subscriber for some time?

Payment & Billing

How do cancellations work?

How do I repackage my item for return?

What if my product is returned damaged?

How do refunds work?

Canceling

anker-solix@fragile.co

Support

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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